Welcome to Vivid Lion Design

Terms, Conditions, and Policies

Everything you need to know about our terms, conditions, and policies.

Please read these Terms carefully before you submit your order to us.


If you think that there is a mistake in these Terms and Conditions or require any changes,
please contact us via email at hello@vividlion.co.uk to discuss.

Terms & Conditions for purchases made via Vivid Lion Design

1. These Terms

1.1.
These are the terms and conditions (“Terms”) on which we supply our goods
and services to you in the form of products and designs (“goods and services”).

1.2.
Please read these Terms and conditions carefully before you submit your order to us.
These Terms and conditions tell you who we are, how we will provide our goods and services to you, how you and we
may change or end our relationship, and other important information.
If you think that there is a mistake in these Terms and conditions or require any changes, please contact us via email at hello@vividlion.co.uk to discuss.

2. Information about us

2.1.
We are Vivid Lion Design Limited (”we / us / our”), incorporated and registered in England and Wales with company number 10142916, whose registered office is at 12 Giffords Croft, Lichfield, Staffordshire, United Kingdom, WS13 7HG.

2.2.
You can contact us via email at hello@vividlion.co.uk or via
the contact page on our website.

2.3.
If we have to contact you we will do so by writing to you at the email address or postal address you provide to us in your order.

3. Our agreement with you

3.1.
Our acceptance of your order will take place when we email you to accept it, at which point an agreement will come into existence between you and us as governed by these Terms and conditions.

3.2.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for our goods and services. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of our goods and services.

3.3.
Our website is solely for the promotion of our goods and services in the United Kingdom.
Unfortunately, we do not deliver to addresses outside the United Kingdom.

Client Obligations

3.4.
Clients are required to provide accurate information, timely feedback, and all necessary materials needed for the successful completion of the project. This includes supplying content, assets, approvals, and access to relevant accounts or systems within the agreed timeframes.

3.4.1.
Clients must ensure that all materials they provide are either owned by them or properly licensed for use. It is the client’s responsibility to confirm that any content supplied does not infringe on the rights of third parties.

3.4.2.
Vivid Lion Design will not be held responsible for any delays, additional costs, or issues arising from the client’s failure to fulfil these obligations. Such failures may impact project timelines, deliverables, or the overall outcome of the work.

Client Approvals

3.5.
Clients must provide all required approvals in writing within the designated timelines.

We will not be responsible for any delays in the provision of the Services that result from late or missing approvals.

3.5.1.
Clients accept full responsibility for any errors or mistakes found in the services after the required
approvals have been provided.

Any amendments needed to correct such issues once the services are completed and the deliverables have been supplied will be charged at our hourly rate.

3.5.2.
Only the single final design that receives client approval will form part of the deliverables.

Any additional designs supplied for approval but not selected or rejected will not form part of the deliverables, and all rights to those designs will remain with us.

3.5.3.
If our ability to perform our obligations is delayed or prevented by any act or omission by the client,
we will be entitled to an extension of time equal to the delay caused.

3.5.4.
If we are unable to complete our obligations due to the client being unwilling or unable to respond to communications, we reserve the right to suspend the services until we have the capacity to resume work.

4. Goods

4.1.
The images of the goods on our website are for illustrative purposes only.

Although we have made every effort to display the colours accurately,
we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images. 

4.2.
The packaging of the goods may vary from that shown in images on our website.

4.3.
If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure by contacting us.

5. Your rights to make changes

If you wish to make a change to the product you have ordered, please contact us via email at hello@vividlion.co.uk as soon as possible, as all correspondence regarding changes to ordered products must take place in writing.

We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

If we cannot make the change or the consequences of making the change
are unacceptable to you, you may want to end the contract.

6. Our rights to make changes

We may change our goods and services to reflect changes in relevant laws and regulatory requirements, as well as to reflect changes in the needs of our business. These changes will not affect your use of the goods and services.

7. Provision of our goods and services

Goods

7.1.
For purchases of goods, we will post your item(s) within five (5) working days of our receipt of your order, provided that the goods are in stock. If the goods are not currently in stock, we will advise you of when we expect to receive the goods in stock.

7.2.
If you require the goods to be posted with urgency, please get in touch and we will do our best to meet your requirements where possible.

7.3.
All shipments are posted via [insert shipping service, i.e. First Class Royal Mail]. The costs of postage will be as displayed to you on our website or via a quotation.

 7.4.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from another location.

7.5.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery location,
we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, We are unable to contact you or re-arrange delivery or collection we may end the contract.

Services

7.6.
We will supply the services to you until either:

7.6.1.
the service is complete; or

7.6.2.
you end the agreement between us as described in clause 8 below; or

7.6.3.
We end the agreement between us by written notice to you as described in clause 8 below

7.7.
If our supply of the services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the agreement between us and receive a refund for parts of the services you have paid for but not received.

7.8.
If you do not pay us for the services when you are supposed to and you still do not make payment within
seven (7) days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you that we are suspending supply of the services in such an instance. 

8. Ending the contract

8.1.
If you are ending the agreement for a reason set out in this clause 8.1, the agreement will end immediately,
and we will refund you in full for parts of the goods or services you have paid for but not received. The reasons include:

8.1.1.
We have told you about an error in the price or description of the goods or services you have ordered and you do not wish to proceed;

8.1.2.
the goods are not as described, are not fit for purpose, or are not of satisfactory quality;

8.1.3.
there is a risk that supply of the goods or services may be significantly delayed because of events outside of our control;

8.1.4.
you have a legal right to end the agreement because of something We have done wrong; 

8.1.5.
you have a legal right to end the agreement because you have changed your mind
(discussed in further detail at clause 8.2 below); or

8.1.6.
We have decided, based on external factors and in our absolute discretion, to allow you to end the agreement between us.

8.2.
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. However, you do not have the right to change your mind in respect of:

8.2.1.
Goods or services that have been custom-made, personalised, or made to your specifications;

8.2.2.
Services, once these have been completed, even if the 14-day cancellation period is still running; or

8.2.3.
any products which become mixed inseparably with other items after their delivery.

8.3.
Where you are entitled to a refund under clause 8.1, we will refund you by the method you used for payment as soon as possible (but not later than 14 days after We have agreed to the refund). If you are returning goods under clause 8.1, you will be refunded the postage charges under clause 7.3, as well as the return postage charges. 

8.4.
To end your agreement with us, please let us know by emailing us at hello@vividlion.co.uk and if you are
returning goods to us, we will provide you with information of how to do so.

8.5.
We may end the agreement at any time by writing to you if you do not make any payment to us when it is due, and you still do not make payment within seven (7) days of us reminding you that payment is due.

9. Summary of your key legal rights

9.1.
If you purchase goods from us, the Consumer Rights Act 2015 says the goods must be as described,
fit for purpose and of satisfactory quality. 

9.2.
Your legal rights entitle you to return the goods and request an immediate refund if the goods are faulty. If you wish to request a refund, please let us know by emailing us at hello@vividlion.co.uk.

9.3.
This is a brief summary of your key legal rights. These are subject to certain exceptions.

For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk.

10. Your personal information

We will only use your personal information as set out in our Privacy Policy below.

11. Intellectual property

All intellectual property rights in and arising from the goods and services, its content and all related
content are and remain our property. In relation to the services, its content and all related content,
We do not allow copying, modifying, reproducing, publishing (or re-publishing), selling, distributing,
or otherwise making available to anyone not a party to these Terms.

12. Disclaimer

Whilst We have utilised in creating the goods and services, and We will at all times in our dealings with you utilise, our best professional endeavours and skills, we do not guarantee any specific outcome from your use of the goods or services unless agreed in writing by both parties prior to your order of the goods or services. 

We further exclude any liability for variations between the appearance of the deliverables on screen and their appearance once printed, including but not limited to colour accuracy. Colours displayed on screens can vary depending on individual device settings, brightness, and calibration, meaning that digital proofs may differ from the final printed or physical products.

As such, Vivid Lion Design cannot be held responsible for any colour inconsistencies between on-screen visuals and the finished items.

13. General terms

13.1.
We may transfer our rights and obligations under these Terms and conditions to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the agreement between us.

13.2.
You may only transfer your rights or obligations under these Terms and conditions to another person if we agree to this in writing in advance. 

13.3.
Nobody else has any rights under these Terms and conditions, except someone you pass your guarantee on to with our express permission under Clause 13.2. The agreement is between you and us, and no other person will have any rights to enforce any of its terms.

13.4.
If a court finds part of these Terms and conditions illegal, the rest will continue in force. 

13.5.
Even if we delay in enforcing these Terms and conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and conditions, or if we delay in taking steps against you in respect of your violation of these Terms and conditions, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.

13.6.
These terms are governed by English law and you can bring legal proceedings in respect of these Terms and conditions in the English courts.

These Terms and Conditions are current as of December 2025

Our Policies

Welcome to the Privacy Notice for Vivid Lion Design

Introduction

We respect your privacy and are committed to protecting your personal data. This privacy notice will tell you how we look after your personal information when you visit our website (regardless of where you visit it from) and when you provide your information to us by other means, and will tell you about your privacy rights and how the law protects you.

If any of the terms in this privacy notice aren’t familiar, our Glossary is there to help explain them in simple,
easy-to-understand language.

1. Important information and who we are

Purpose of this Privacy Notice

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you filled out our contact form, subscribed to our newsletter, or sent us an email through the address provided on this website. 

This privacy notice also gives information on how we treat your personal information generally, outside of this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this policy notice together with any other privacy notice or fair processing notice we may provide to you, so that you are fully aware of how and why we are using your data.

This privacy notice supplements the other notices and is not intended to override them.

Controller

Vivid Lion Design (Rachel Ninkovic) is the controller and responsible for your personal data. They are responsible for overseeing questions in relation to this privacy notice.
If you have any questions about this privacy notice, including any requests to exercise your legal rights,
please contact them using the details set out below. 

Contact details

Our full details are:

Rachel Ninkovic (trading as Vivid Lion Design), 12 Giffords Croft, Lichfield, Staffordshire, WS13 7HG
Tel: 07549 160765
Email: hello@vividlion.co.uk


You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

Changes to the Privacy Notice and your duty to inform us of changes

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third-parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name and title.

Contact Data includes email address and telephone numbers.

Technical Data includes internet protocol (IP) address, and data collected through the use of cookies
(see the cookies section below for more information)

Usage Data includes information about how you use our website.

Marketing and Communications Data includes your preferences in receiving marketing from us and
our third parties and your communication preferences.

We generally do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

The exception to this is where we are providing services to individuals who are in non-heterosexual relationships,
and where the special category data is collected incidentally, rather than directly.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you
fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.
In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. 

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Please see the section of this privacy policy about cookies for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: 

Technical Data from the following parties:

(a) analytics providers such as Google based outside the EU;

(b) Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

(a) Where we need to perform the contract we are about to enter into
or have entered into with you.

(b) Where it is necessary for our legitimate interests and your interests and fundamental
rights do not override those interests.

(c) Where we need to comply with a legal or regulatory obligation.


See the Glossary (Section 10) to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data.

Purposes for which we use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data,
and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the
specific purpose for which we are using your data. Please contact us if you need details about the specific
legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which information may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us and you have not opted out of receiving that marketing.

Third-party marketing

We will not share your personal data with any other company for marketing purposes. 

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any
marketing message sent to you or by contacting us at any time. 

Cookies

Our site uses cookies to distinguish you from other users of our site.
This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that
helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.



Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been
to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site. For information about how Google Analytics uses your personal information, and about how to control the information sent to Google, please visit https://www.google.com/policies/privacy/partners  and https://www.google.com/policies/technologies/types.
To opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.


If we need to use your personal data for an unrelated purpose, we will notify you and we will explain
the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may need to share your personal data with service providers based in the UK and elsewhere who provide website development, email and website hosting services, file transfer services, and printing services or other project-related work.

The service providers that we use are as follows:


DPD, DHL and Royal Mail (for deliveries of printed materials)

Dox Direct – www.doxdirect.com

Route 1 Print – www.route1print.co.uk

The Pad Printers – www.thepadprinters.co.uk

Instant Print – www.instantprint.co.uk

FastMail (business email) – https://www.fastmail.com/

Digital Ocean (website hosting) – https://www.digitalocean.com/

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

We will ensure that a contract containing these obligations is in place with such third parties.

6. International transfers

We do not transfer your personal data outside the European Economic Area (EEA) or Switzerland,
save to our service providers who are based outside the EEA, as stated above in paragraph 5. When we share your data with entities located in countries outside the EEA or Switzerland that do not provide for
an equivalent level of data protection to that offered within the EEA, we will put in place contractual guarantees in accordance with the applicable law.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to service providers and other third parties who have a business need to know. They will only process your personal
data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and
any applicable regulator of a breach where we are legally required to do so.

Unfortunately, no information security system can be 100% secure. As a result, although we strive to protect your personal data, we cannot ensure or warrant the security of your personal data against
unpredictable loss or unauthorised access.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,
including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means,
and the applicable legal requirements.

You can request details of retention periods for different aspects of your personal data by contacting us.

In some circumstances you can ask us to delete your data, please see ‘Request Erasure’ below for further information.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Please see below to find out more about your legal rights:

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete
or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required
to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate
that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold
the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you withdraw your consent, we may not be able to provide certain products or services to you.
We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to receive it. We may also contact you
to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is particularly complex or you
have made a number of requests. In this case, we will notify you and keep you updated. 

10. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
We make sure we consider and balance any potential impact on you (both positive and negative) and your
rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

These Policies are current as of November 2025

Lichfield, Staffordshire, UK

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